Frequently Asked Questions

It's entirely your choice. Beverly offers over-the-clothing chair and table massage where you stay fully dressed - perfect if you'd rather not undress. For therapeutic table massage with lotion, you undress only to your comfort level and are professionally draped with a sheet at all times; only the area being worked on is uncovered.

A detailed Registered Massage Therapist receipt is provided for every appointment. Direct billing is not available - after your appointment, you can submit your receipt through your insurance provider's app or online portal. Many clients are able to submit their claim the same day and receive reimbursement quickly, depending on their plan.

Use the Covent Garden Market underground parking garage, with entrances off King and Talbot Streets, along with nearby municipal lots and metered street parking. Covered underground parking is especially convenient during bad weather, and an elevator runs from the garage directly to the clinic's floor. Carpe Diem is on the second floor of the market. See the contact page for a map and directions.

Yes, for the Covent Garden Market's underground parking garage - complimentary validation is available for one hour on weekdays and two hours on Saturdays. Validation does not apply to municipal lots or street parking.

Yes. There is a wheelchair-accessible ramp on the King Street side of the building, elevator access from the underground parking garage directly to the clinic's floor, accessible washrooms with doors that stay open, and push-button or contactless-wave entry doors. See the contact page for full accessibility details.

Yes. Massage treatment can be adapted for clients who remain comfortably seated in their wheelchairs.

Call or text Beverly directly at 519-672-3000. Text is often the fastest way to reach her. Let her know the treatment and length you'd like and she'll find a time that works.

No. Email is not used for booking, rescheduling or cancelling appointments. To book, reschedule or cancel, please call or text 519-672-3000.

Yes. Beverly Peckham is a Registered Massage Therapist and has practised since 1996 - that's 30+ years of hands-on experience. She is trained in general Swedish massage techniques and trigger-point therapy, and specializes in repetitive strain and restricted movement. Every appointment is one-on-one with Beverly from start to finish. Read more about Beverly.

It's a focused massage you receive while fully clothed, seated or on the table, with no oils or lotion. It's quick and effective for the neck, shoulders and upper back - a popular option on a lunch break or for anyone who prefers to stay dressed. Learn more about chair massage.

Yes. Concussion recovery is one of Beverly's focused areas - one she understands personally. Gentle, calming massage can help ease common post-injury tension such as headaches and neck and shoulder tightness, and she keeps the room quiet with adjustable, dim lighting. Massage therapy is a complement to medical care, not a replacement - please stay under the care of your physician and get medical clearance before starting massage after a concussion. Learn more.

Yes. Beverly offers onsite workplace and corporate chair massage across the London area - a simple wellness perk where employees stay clothed and at work. Onsite massage is billed per hour, per therapist (HST applies); call or text for a quote. See workplace massage.

Yes. Prenatal massage uses comfortable, supportive positioning adjusted to your trimester to help ease pregnancy-related aches such as low-back and hip tension. Please let Beverly know you're pregnant and mention any complications when you book, and check with your care provider if you have concerns. Learn more.

Please call or text at least 24 hours before your appointment to cancel or reschedule without being charged. Appointments missed or cancelled with less notice are charged the full fee. Email is not used for cancellations or rescheduling. Read the full cancellation policy.

Yes. Beverly offers dynamic (moving) cupping, microcurrent point stimulation (MPS) and red light therapy as add-on therapies alongside hands-on massage. Dynamic cupping helps ease fascial restriction and tends to leave lighter marks than static cupping; MPS is a needle-free way to help soften scar tissue and calm the nervous system; and red light therapy is used to support soft-tissue recovery. Ask which might suit you when you book.

Yes. Beverly welcomes older adults and children. For seniors and retired clients she offers gentle, unhurried massage and relaxed early-daytime appointments; for children she offers supportive massage that can help with the repetitive strain of sports and music, ease anxiety, and model healthy self-care early. Every session is adapted to the person.

Yes. Beverly sees a lot of students from Western University and Fanshawe College, along with grad researchers and people writing professional accreditation exams. Massage can help ease the neck, shoulder and back tension of long hours at a computer, and can help you feel calmer and more focused before a deadline or exam. Quick over-the-clothing chair sessions start at just 15 minutes - easy on a student schedule and budget.

Carpe Diem is open Tuesday to Friday, 10am–5pm and Saturday, 10am–4pm, and is closed Sundays and Mondays. Early daytime appointments are available and are ideal for seniors and anyone who prefers not to come out in the evening.