Cancellation Policy
Please read this before your first visit. To cancel or reschedule, call or text 519-672-3000 - email is not used for appointment changes.
When you book a massage therapy appointment, it is your responsibility to arrive at the clinic at least 10 to 15 minutes before your scheduled appointment. This allows the hands-on portion of your treatment to begin on time and helps ensure that you receive the full amount of time booked.
Arriving early allows time to discuss changes in your health or condition and the desired focus for your current treatment. It also allows your massage therapist to ask questions, complete any necessary orthopedic testing and assess your needs. You may also need time to use the washroom, remove your coat or footwear, or prepare for a treatment involving the use of lotion on the skin.
Please note that if your treatment begins late because you arrived late, you will receive only the remaining portion of your scheduled appointment. You will still be charged for the full amount of time originally booked.
If you are developing a cold or virus, or are experiencing symptoms such as a sore throat, fever, cough, swollen glands, sneezing or a runny nose that is not caused by allergies, please reschedule your appointment and do not come to the clinic.
If you do not attend a scheduled appointment, you will be charged the full appointment fee. Another appointment may not be scheduled until the outstanding balance for the missed appointment has been paid.
To cancel or reschedule an appointment without being charged, please call or text at least 24 hours before the scheduled appointment time. If less than 24 hours' notice is provided, you will be responsible for the fees associated with the appointment you booked.
Special consideration may be given for a late cancellation at the massage therapist's discretion. Examples may include:
- You felt well when you went to bed but woke up feeling ill.
- You unexpectedly need to pick up a sick child from school.
- A family member has been admitted to the hospital.
To cancel or reschedule: please call or text 519-672-3000. Email is not used for appointment cancellations or rescheduling.
Have a question about this policy?
Beverly is happy to explain anything here before you book.